1. To provide full business details to the Good Garage Scheme administrators; including ovnership, premises, staffing and trade activities.
2. To demonstrate a commitment to deal with customers fairly, courteously and in keeping with good business practice.
3. To notify customers before any work is undertaken if the business does not accept particular forms of payment.
4. To deal with complaints with customers within 2 weeks of receiving the complaint.
5. To make parts replaced during the service or repair available for inspection by the customer.
6. To comply with the Industry Standard Service checklist on all services and include products that remove contamination.
7. To provide a completed service checklist following the service.
8. To offer the customer a feed-back leaflet.
9. To provide the customer with a Good Garage Scheme service record.
10. To display in a prominent position the Good Garage Scheme code of conduct.

More information @ www.goodgaragescheme.co.uk